Burkindy Cleaning

Help

Answers to common questions about the punch clock and timesheets, and how to reach us.

Contact support

For help with the app, your hours, or your account, call or email us.

Punch clock

›How do I start using the punch clock?
On your phone, open the punch clock and sign in with your phone number and the password your manager gave you. You only do this once on each phone; after that, open the page and tap Punch in or Punch out.
›I don't have a password, or I forgot it.
Ask your manager. They can set a new password for you from your profile. The app can't email you a reset link.
›It says I'm too far from the worksite.
Step outside or near a window and tap Refresh: indoors, phones often guess your position badly. Check that the right worksite is chosen. If it still refuses, keep working, and send a change request with your real times (or tell your manager). The refused attempt is saved, so your manager can see you tried.
›My phone won't share my location.
Location must be on for the phone and allowed for your browser.
  • iPhone: Settings → Privacy & Security → Location Services → On, then Safari Websites (or your browser) → While Using the App.
  • Android (Chrome): Settings → Location → On; in Chrome, tap the icon left of the address → Permissions → Location → Allow.
Then reload the punch clock. The punch clock also shows these steps when location is blocked.
›Can I use the punch clock on more than one phone?
Yes. Sign in once on each phone. If a phone is lost or someone else used it, tap "Not you?" on it, or ask your manager to sign it out from your profile.
›The punch clock keeps asking me to sign in again.
Your browser isn't keeping the sign-in, usually because of private (incognito) browsing or because the browser's data was cleared. Use a normal browser window and sign in once more.

Fixing your hours

›I forgot to punch out.
Open the punch clock → My hours, find that day, and tap "Add my punch-out". Enter the time you stopped and a short reason. Your manager reviews it.
›One of my times is wrong.
In My hours, tap "Fix this" on that day and enter the correct times with a reason.
›I worked but couldn't punch at all.
In My hours, tap "Add missing hours" and enter the date, start and end times, worksite, and a reason.
›Where do I see what happened to my request?
Open My requests in the punch clock. You'll see whether it's waiting, approved, or not approved, with your manager's note.

For managers

›How do I approve hours?
Timesheets → choose the person → Approve on each line, or Approve all for the pay period. Lines missing a punch-out can't be approved until they're fixed.
›How do I send hours to payroll?
Timesheets → Download. Choose Excel or CSV and keep "Approved hours only" checked.
›Someone can't sign in.
Users → the person → Edit, and set a new password. If they are signed in on a lost phone, use "Sign out this phone" on their profile.
›It says "Too many tries".
Sign-in attempts are limited for safety. Wait one minute and try again with the right password.

Troubleshooting tips

  • Reload the page, and check that you have internet or cell signal.
  • Use an up-to-date Chrome or Safari. Avoid private (incognito) windows.
  • Turn on Location Services and allow your browser to use your location (see above).
  • Make sure your phone's date and time are set automatically.
  • If a message says "Too many tries", wait a minute before trying again.
  • Clearing your browser's data signs the punch clock out; sign in again afterwards.